Cancellation policy

Revocation

Right of withdrawal for consumers

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Herbert und Maria Welter Tierschutzstiftung, Am Weiher 13, D-53229 Bonn, phone: +49 228 608 898 48, e-mail: info@tierschutzstiftungen.de) of your decision to withdraw from this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Digital products, magazines, print on demand (books and blueprints), mystery boxes and individualised products are excluded from cancellation. CDs, DVDs or books from which the seal or packaging has been removed are also excluded from cancellation.

You shall bear the costs of the return shipment, unless the delivered goods do not correspond to the goods ordered by you. If you have already used the goods, we are entitled to demand compensation for this. Furthermore, you are obliged to compensate for the reduction in value if the goods have been damaged by you. The same applies in the event that our goods are mixed with items that do not belong to us.